Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Who Will Replace Pat Sajak as the Next Host of “Wheel of Fortune”?
Fans of the venerable game show “Wheel of Fortune” have exciting news! The hunt is ended for the new host, and none other than the well-known television personality Ryan Seacrest has been selected. As the seasoned host of “American Idol” and a former co-host of “Live! with Kelly and Ryan,” Seacrest may be well-known to you. “I will be taking the wheel together with Kelly and Ryan,” he declared, beaming. With Seacrest in charge, be ready for a new chapter in “Wheel of Fortune” history!
Just one week ago, Pat Sajak announced that he will be retiring from hosting. His retirement will end after the current season in 2024. The New York Times reported sources stating that Seacrest has been chosen by Sony Pictures Television officials to assume the esteemed position. Furthermore, talks are in progress to retain the cherished co-host Vanna White on the show. Given how important she has been to the program, viewers will undoubtedly be happy to have her back.
A notable distinction between “Wheel of Fortune” and its sibling show, “Jeopardy!”, is how quickly hosts are chosen. With the passing of the great Alex Trebek, “Jeopardy!” had a protracted hunt for a new host; meanwhile, “Wheel of Fortune” had already named Seacrest a year ahead of schedule. This thoughtful choice will guarantee a smooth transition to the new era of the show, leaving fans excited to see what Seacrest has in store.
Ryan Seacrest’s name surfaced early on as the front-runner, accompanied by the likes of Andy Cohen and Whoopi Goldberg. But Vanna White was the one who received a ton of support from fans to take the role. Nevertheless, Seacrest was selected to succeed Pat Sajak because of his extensive hosting background and indisputable attractiveness. Seacrest has the charisma and contagious energy to take over the show and make it his own.
Being the host of “Wheel of Fortune” since 1983, Pat Sajak has contributed to the show’s longevity and made it one of the most watched game shows on television. Fans have continuously tuned in to experience the exhilarating gameplay and captivating persona of Sajak. Sajak wrote, “I’ll have more to say in the upcoming months,” as he considered retiring. It’s been a breathtaking journey. I sincerely appreciate your support, everyone. We excitedly welcome the new chapter with Seacrest and bid adieu to Sajak’s amazing stint.
The timing couldn’t be more ideal for Seacrest. He announced his departure from Kelly Ripa’s “Live” co-hosting in April. The difficulty of running a morning chat show in New York City while living in Los Angeles, where he also hosts “American Idol,” was mentioned as one of the reasons. Given that “Wheel of Fortune” is taped in Culver City, California, Seacrest would be a great fit for the host position. He will be able to keep enthralling audiences with his hosting skills thanks to this new endeavor.
Although there hasn’t been an official statement from the show’s management, Ryan Seacrest’s appointment as the next host of “Wheel of Fortune” has created a lot of talk. How do you feel about this exciting development? Would you rather see someone else take the helm of the show, or do you think Seacrest is the best fit? Talk about what you think, and let’s all rejoice over this significant announcement!
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