Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
People Wondered about the Purpose of These 6 Things & Got Unexpected Answers
The world is a captivating realm, teeming with enigmatic objects that never cease to astound individuals with their appearance and, of course, their elusive purposes. After all, not everything can be unraveled through a simple Google search, especially when you’re not entirely sure what you’re seeking.
Two hands holding a question mark sign | Source: Shutterstock
In our everyday lives, mysteries constantly pique our curiosity, compelling us to unravel their secrets. The internet, our boundless portal to knowledge, connects us with online communities of investigators passionate about exploring these enigmas. Through the digital realm, the pursuit of understanding has transcended physical boundaries, offering us a wealth of information and expertise at our fingertips.
A man in a white shirt scratching his head | Source: Shutterstock
Every click delves deeper into the fascinating tapestry of the world, revealing hidden stories and captivating facts. Yet, amidst these discoveries, a universal truth emerges: often, things are not as extraordinary as they first seemed to be. Here are six mystery finds that people wondered about and received unexpected answers.
6. Junk or Something More?
An original poster shared this picture online after finding what they decided to call a “scoopy doodad” in a junk drawer. Holding the mysterious item in both their hands, they turned to the virtual world for help and, of course, answers.
The Answer: According to netizens, the classic Sunbeam Mixmaster came with a juicer attachment, a bowl that could attach to the top of the mixer. The strange object happened to be the spout the juice would pour out of, with the wire part holding a small strainer to filter out the pulp.
5. An Old Cabinet Find
One user stumbled upon something in an old cabinet, which they said was made entirely of glass and had narrow holes throughout its length. Hoping to find out what it was, they shared the peculiar object’s photo online, and fortunately, many people were quick to solve the puzzle.
The Answer: The odd-looking glass object turned out to be a flower frog, used for holding a flower arrangement in a vase. The person who shared the answer said it had been made obsolete by foam and gels.
4. A Heavy Glass Object
This person turned to Reddit to share a picture of a glass object lying on a wooden table. They said it was extremely heavy, came with no markings, and bore a very narrow hole on its top. What could it be?
The Answer: The mystery of the bizarre-looking glass object was cracked by a genius netizen who used two words to solve the puzzle: Oil candle. We bet you didn’t see that one coming, or did you?
3. The Mystery Object Hiding inside a Bedroom Drawer
A Reddit user didn’t expect to find this unusual object while opening their bedside drawer. Upon closer inspection, they discovered that its bottom appeared to be made of suede or soft leather. But that was all they could manage to guess or conclude.
The Answer: Nobody could have guessed what it was until one user shared the answer and solved the mystery: It was a nail buffer. Even the original poster was shocked and said they clearly didn’t pay much attention to their nails.
2. What’s Hiding underneath the Floorboards?
Sharing the picture of a silver-colored object, somewhat resembling an antique scissor of sorts, one user couldn’t help but wonder what it could be. They said they found the bizarre thing under the floorboards in an 1800’s era home
The Answer: The mystery of the puzzling item was cracked by one netizen, who shared it was used to remove the top of soft-boiled eggs. Another user quickly confirmed that the answer was correct.
1. A Baffling Hotel Room Find
A guest staying in a hotel room was baffled when they stumbled upon a vertical slot inside their bedside table. They couldn’t help but wonder what it was used for, and when they struggled to find the answer, they decided to ask the online community for help.
The Answer: It turned out that the slot was used for storing a laptop or tablet while charging them overnight, so they didn’t occupy too much room on the entire nightstand. The user who shared the answer said they asked about it at their hotel’s front desk. They also pointed out that the hotel seemed familiar to the one they booked in Philly, and OP was quick to respond in the affirmative.
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