Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
All ladies admired her attractiveness in the 1990s. Claudia Schiffer, 51, how does she appear now?
Many people enviously admire her waistline.
Claudia Schiffer is one of the most well-known German supermodels of the 1990s, and she continues to grow in beauty as she ages. She had been slim since she was a child, thus she was destined for a modeling career. But she didn’t like the way she looked.
Schiffer met a model scout from the Metropolitan Models agency at a party in Dusseldorf one night. He suggested the young woman, who had the potential to make it big in the modeling industry, to travel to Paris.
Claudia had doubts about her own accomplishment for a long time. She suffered from impostor syndrome after her first picture shoot. She believed she was in the wrong place and that she had ended up in the sector by chance.
Things, on the other hand, went off without a hitch. She became a muse for Karl Lagerfeld after appearing on the cover of French Elle magazine and making her Chanel debut, and he enthusiastically likened her to another style queen, Brigitte Bardot.
Schiffer’s career took a worldwide turn in the 1990s. She became a New York Fashion Week celebrity, acquired an L’Oréal deal, and became the face of the iconic eatery Fashion Café. Claudia was the highest-paid model in the world for many years, with Forbes magazine estimating her yearly earnings at $9 million in 2000.
Claudia’s look has remained mostly unchanged since the 1990s, when she became famed for her perfect figure of 90-60-90, standing 180 cm tall and weighing 60 kg. Claudia has maintained her fitness since then with rigorous exercises, adequate diet, and a healthy lifestyle. Water and excellent nourishment, according to the model, are the secrets to her physique. Sweets and quick meals are strictly prohibited.
Claudia is always stylish. Pants and sports shoes are rarely seen on her. Knee-length dresses and skirts are her go-to outfits. She also tries to include colors that complement her look into her regular wardrobe. Her blonde hair looks great with blue, crimson, and soft pink. The model loves to wear low-heeled shoes. On her feet, she appears more feminine and more ease.
Claudia Schiffer’s makeup now is conservative and neutral, with a hint of eyeliner, in contrast to the colorful 90s. The actress maintains her natural hair color and does not attempt to alter her appearance. She has the demeanor of a true German: orderly and systematic. With such a demeanor, it’s no surprise that the supermodel was named GQ magazine’s “Woman of the Year” for 2020.
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