Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
This Historic Image Has Never Been Edited. Take A Closer Look
One name stands out among the others in the field of television magic: Elizabeth Montgomery. Her most famous role may be that of Samantha Stevens, the seductive witch from the beloved television series Bewitched.On April 15, 1933, Elizabeth Montgomery was born in Los Angeles, California, into a family of actresses. She started her acting career at an early age, making appearances in TV series and movies. Acting was almost in her blood.However, her popularity as Samantha Stevens was largely responsible for her rise to fame. A popular comedy that ran from 1964 to 1972 was called Bewitched. Montgomery portrayed Samantha in the program.
A good-hearted witch, portrayed by actor Dick York (later Dick Sargent), who attempts to lead a normal life with her mortal husband, Darrin.Bewitched’s unique blend of humor and enchantment was what made it so remarkable. Funny scenarios frequently resulted from Samantha’s attempts to blend in with the mortal world, especially when her magical abilities landed her into difficulty. Nevertheless, Montgomery’s portrayal of Samantha captivated viewers with a dash of enchantment, humor, and grace throughout.Montgomery was a gifted actress who took on a range of parts over her career in addition to her position as Samantha. She had multiple TV movie appearances, performed on stage, and even assumed more somber roles in dramas.Montgomery was well-known for her advocacy and kindness off-screen. She advocated for equality and justice by using her platform to speak up for subjects like women’s rights and civil rights.Elizabeth Montgomery tragically died on May 18, 1995, yet her influence endures because to her classic performances and the charm of Bewitched. New generations are still discovering and falling in love with the fantastical world she helped create today.Therefore, keep in mind the gifted actress who was behind the enchantment the next time you watch a Bewitched repeat or caught a glimpse of Samantha Stevens twitching her nose: Elizabeth Montgomery, a true television icon.
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