An 82-year-old woman was caught shoplifting in a supermarket. “Please don’t call the police, I don’t want my grandchildren to know”. What happened to her afterward is unbelievable…
The number of people who struggle to make ends meet is way higher that we can even imagine. Not being able to provide for the family is an issue many struggle with, especially these days when the entire world is facing crisis in terms of lack of electricity and inflation. The prices of the basic products get higher and the number of businesses that are forced to shut down grows bigger. Finding a job isn’t as easy it once was. Life is hard for many, especially those who are unable to work because of various reasons.
One 82-year-old grandma was left to take care of her grandchildren. Sadly, because of her age, there was nothing she could do in order to get food. The little money she had wasn’t enough, so she was forced to do something she wasn’t proud of, steal food from a local shop at Via Casilina in Ferentino, Frosinone, Italy.
When an employee spotted her putting canned food in her bag, they confronted her. The grandma was scared and begged them not to call the police. “Please don’t call the cops; I don’t want my grandkids to know,” she kept repeating.
She then explained that she struggled to provide food for her grandchildren as tears rolled down her face.
The store manager was deeply touched by her story. Not only he didn’t call the police, but he let her take anything that she needed. He even told her to stop by whenever she needed food.
“Come grab what you need anytime you want; a few euros don’t matter anything to me,” he said.
We are glad there are still people there as considerate and as caring as this market owner.
Walmart alters course: Drops self-checkout expansion amidst customer concerns
The advance of technology helps facilitate our lives a great deal, but do we pay a high price when it comes to relying on the machines way more than we should?
In order to speed up the process of running errands and shopping for groceries, Walmart introduced self-checkouts. What they didn’t expect, however, is to face backlash because of this decision that many of the customers consider controversial.
The self-service machines aren’t something new. In fact, they were first introduced in the 1980s to lower labor expenses.
But this service faced plenty of obstacles and customers complain to the added responsibilities.
For example, certain items may have multiple barcodes, whereas the produce, including the meat, fruit, and vegetable, typically needs to be weighed and manually entered into the system using a code, which might be time consuming for the ordinary shoppers. Other times shoppers won’t hear the “beep” confirming an item has been scanned properly.
Another issue is the increase of theft. Walmart announced that thefts at its stores has reached an all-time high.
The machines not only fall short at their purpose of making shopping easier at times, but they also make it harder for the employees they were meant to help.
Christopher Andrews, a sociologist and author of The Overworked Consumer: Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy, says the system “doesn’t work well for anyone.”
He continued: “Everyone feels like they have to have it. Companies are thinking: ‘If we can just get more people on this, maybe we can start reducing some overheads.’”
What’s most, most of the customers have reported that they miss the human interaction while shopping.
Randy Parraz from Making Change at Walmart perfectly summed up customer sentiments by saying, “You can’t convince customers to do the job of a cashier just because you don’t want to pay for the work.”
Walmart decided to listen to what their customers had to say and instead of further expanding automation, the retail giant will hire additional cashiers to provide their customers with a pleasant shopping experience and service.
What Walmart and the rest of the retailers, among which Costco and Wegmans, learned is that efficiency is important but maintaining a balance with positive experiences remains crucial.
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