Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
It’s Been A Rough Few Years For Simon Cowell, And They Changed His Life
Simon Cowell has experienced multiple health issues as a result of two separate bicycle accidents that occurred over a two-year period.
Simon and the other judges from America’s Got Talent openly acknowledged these instances during their recent appearance on the Today Show. The show’s hosts were Heidi Klum, Howie Mandel, and Terry Crews.
The 64-year-old celebrity experienced the same fate when pedalling about London in early 2022 after falling from his e-bike in Malibu in 2020.
Simon was questioned about how these losses had changed his perspective on life in a promotional piece for the forthcoming 18th season of America’s Got Talent.
When asked how he felt physically before the tragedies, he replied, “wasn’t in the best shape before the mishaps, so they were far from terrific, rather quite terrible.” I didn’t understand how unsuited I truly was until the healing process.
And then he said, “It was a revelation, a true god’ moment!” Simon saw his unwavering zeal for riding and remarked that he believed everything happened for a reason.
He exclaimed, “I’m not giving up on my bike,” much to the delight of his fellow actors. I can’t get enough of these amazing inventions.
After the second incident, Simon was taken to the hospital, where he was found to have a broken arm and a concussion.
London,England,27th August 2014 : Simon Cowell attends The X Factor – press launch at The Ham Yard Hotel in London. Photo by See Li
Although the second crash wasn’t as bad as the first, it nevertheless resulted in him breaking his back and necessitated him wearing a wrist brace for several months. After these incidents, Simon changed his lifestyle, notably for the benefit of his son Eric, who is nine years old. Simon’s fiancée Lauren Silverman served as motivation.
In an interview with The Sun in April of last year, he discussed dealing with the fallout from his e-bike accident.
He remarked, “I was in such a terrible place when I fractured my back that I considered going to therapy for the first time in my life.”
I was miserable because I couldn’t express how I was feeling to Eric. I wondered when I would be able to resume activities with him, like playing football and taking walks.
Eric was born to Simon and Lauren on February 14, 2014. After his bike accidents, the TV celebrity claimed that his child had come up with a humorous new nickname for him.
In an interview with Entertainment Tonight, the Britain’s Got Talent judge acknowledged that he felt “embarrassed” after watching the episodes at home.
After surgery, Simon’s back is held together by metal rods and screws, but he took comfort in the fact that his kid made a comparison between him and the well-known superhero Iron Man.
Simon joked back to the pair, “After hurting my back, I got to the point where I would go around the garden with Eric, believing it was a fantastic accomplishment. Nonetheless, I couldn’t stop myself from doing it without thinking, “Maybe not such a great idea!”
Simon’s path of fortitude and reflection serves as evidence of the unbreakable determination that propels him ahead.
Despite the difficulties caused by the bicycle accidents, he keeps up his excitement for cycling and for life in general, while still finding humour in his misadventures.
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