Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Hollywood Legend Dustin Hoffman’s Private Fight Against Cancer Revealed
Dustin Hoffman, who famously dressed in drag for *Tootsie* 30 years ago, used his acting skills to keep a serious secret: a battle with cancer that almost took his life.
In 2013, the *Rain Man* actor, then 75, revealed that he had quietly undergone treatment for throat cancer, which was “surgically cured.” After that, he never spoke about it publicly again. Here’s more about the Oscar-winning actor’s journey with cancer.
In 1967, at 30 years old, Dustin Hoffman had his breakthrough role in the romantic comedy *The Graduate*, which earned him his first Oscar nomination.
Over the years, Hoffman starred in iconic films like *All the President’s Men* (1976) and *Kramer vs. Kramer* (1979), which won him an Academy Award for Best Actor.
In 1983, Hoffman played a washed-up actor who dresses as a woman to get a role on a soap opera in the movie *Tootsie*, showcasing his incredible versatility.
\In the hit film *Tootsie*, Dustin Hoffman’s character was called a “nottie” instead of a “hottie,” which brought him to tears, he shared.
“If I were going to be a woman, I’d want to be as beautiful as possible. But they told me, ‘That’s as good as it gets,’” Hoffman recalled in an interview.
When he realized he wasn’t considered attractive as a woman, the now 86-year-old actor had a life-changing realization about how society views women.
“I went home and started crying,” Hoffman says. “I thought, ‘I’m an interesting woman,’ but I knew if I met that version of myself at a party, I wouldn’t talk to her because she didn’t meet the physical standards we’re taught women need to have for us to approach them.”
Even though *Tootsie* was the second-highest-grossing film of the year—just behind *E.T. The Extraterrestrial*—Dustin Hoffman didn’t find it funny.
“That was never a comedy for me,” he added.
Despite his feelings about the film, Hoffman became one of the most sought-after actors in Hollywood.
He earned his second Oscar for the 1988 film *Rain Man* and went on to win six Golden Globes and one Primetime Emmy.
In 2013, Hoffman, who had always been very active in his career, suddenly went quiet.
It was later revealed that his cancer had been detected early.
Just months after Dustin Hoffman made his directorial debut with the British comedy *Quartet* (2012) and finished filming *Chef* (2014) alongside Jon Favreau and Sofia Vergara, the reason for his absence became clear.
Hoffman’s publicist, Jodi Gottlieb, shared with *People* (through ABC News) that the beloved actor had been privately treated for cancer. She didn’t reveal many details but said, “It was detected early, and he has been surgically cured. Dustin is feeling great and is in good health.”
At 75, Hoffman underwent preventative treatments to reduce the chances of the cancer returning. While Gottlieb didn’t specify the type of cancer, it was widely believed to be throat cancer.
Even after the news, Hoffman’s career didn’t slow down. He lent his voice to Master Shifu in more *Kung Fu Panda* films (2008 to 2024) and acted in several other movies, including *Sam and Kate* in 2022 and the upcoming sci-fi drama *Megalopolis* in 2024. Hoffman, now 86, continues to remind us of his resilience and passion for acting.
In early March 2024, *Hello!* magazine reported that Dustin Hoffman and his wife, Lisa Gottsegen, were seen walking around London, showing some sweet moments of affection.
Hoffman, who married Gottsegen in 1980, added four children to his family, along with two children from his previous marriage to Anne Byrne.
The article noted, “The Hollywood legend looked much younger than his 86 years as he smiled and waved at the cameras. He appeared tanned and relaxed while strolling through the city and visiting shops with his wife of 43 years.”
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